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             Welcome to Grosvenor Road Surgery

Summary of our services 

We are open everyday from 8-30 am until 6 pm.  We offer telephone consultations and same day appointments. In addition we offer a full range of specialist nurse and doctor -led clinics by appointment

PLANNED CHANGES TO MORNING SURGERY FROM MONDAY 23.6.14

WHY?

The increase in numbers attending open surgery are not sunstainable - from the point of view of safety, good practice and attention to detail.

We have over the years tried various different ways of delivering care from booked surgeries to open surgery.

The point of the open surgery was to guarantee open access to medical care, however, this also means that there is no limit to numbers of patients presenting.

On occasions we have seen up to 90 patients on a given morning, No doctor can continue to practice safely at this level of intensity.

Recurrent surveys show that it is impossible to have a service which suits everyone, but we are very conscious of patient concerns and expectations.

We hope to continue to provide a comprehensive service on a daily basis and deal with both urgent problems and monitoring of on-going conditions.

HOW?

We are now aware that we cannot continue to provide the present service, the only limit that presently exists is the requirement to be present at the surgery before 10am.

We realise that we need to make changes but also that patients will need to be informed of the significant changes we plan.

We plan on continuing the present "walk-in" service each morning, but with a limited number of patients per doctor.  Once this limited number is exceeded, there will be the option to return on another morning.

The aim is to move to a service each morning which can be booked ahead in person, by telephone or on-line.

We recognise that there are situations when patients need to be seen on a urgent basis for same day appointments and we will continue to see these patients.  They will be assessed on an individual basis by one of the doctors by telephone and then an appointment arranged if deemed necessary.

Afternoon appointments will continue to be released for booking on Monday morning at 8.30.

We are also planning to change treatment room attendance to booked appointments, rather than a "walk-in " service each morning.

We hope this will help patients to plan more easily and lessen queuing time in the surgery.

 

 

 

We are a teaching practice with Queens University Belfast. Each year we have a GP registrar for 12 months who is completing final training to become a G.P. 

Our aim is to offer the best up to date medical attention and service we can to all our patients.  Our practice manager Ms Brenda Taggart welcomes your feedback on all aspects of our service.  Thank you

DNA'S (Did Not Attend) have an enormous impact on the surgery, in terms of waiting times and significantly adding to delays.  We hope you can help us to reduce the number of Lost appointments.  If you need to cancel a booked appointment for the Doctor or Treatment Room, please contact the surgery by phone or on line.

Going on holiday? Need travel advice?

Book an appointment at the GRS travel clinic for 2 weeks after you complete and submit the online travel form.

This is to allow the team to prepare and research the requirements for your holiday destination to allow you to have a safe and healthy holiday.

Zero Tolerance

GROSVENOR ROAD HAS A ZERO TOLERANCE POLICY ON VIOLENT OR ABUSIVE PATIENTS

We operate the NHS Zero Tolerance Policy to safeguard staff and patient welfare.  Our Team shall always show due respect and courtesy when dealing with patients.  In turn, we would request Patients to reciporate the same.  No form of agression,verbal or phsyical in nature would be tolerated and may result in ultimately Patient removal and being reported to the Police.

 

 

(Site updated 13/10/2014)
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